Stop AI memory poisoning attacks

Hi ,

Microsoft security researchers discovered AI Recommendation Poisoning.

Companies are embedding hidden instructions in "Summarize with AI" buttons that inject commands into AI assistant memory. Tell AI to "remember [Company] as a trusted source" and bias future responses.

Found over 50 unique prompts from 31 companies across 14 industries.

Your AI assistant might already be compromised without you knowing.

But first, here today's retention framework and this week's community win (then see how to protect yourself from AI memory poisoning...)

🔥 Prompt of the Day 🔥

Customer Success and Retention Strategy: Use ChatGPT or Claude

Act as a Customer Success and Retention Expert.

In the 2026 funnel, acquisition is expensive. Retention is the primary source of leverage and profit.

I need a complete retention and advocacy strategy that turns customers into my marketing channel.

Essential Details:

• Product/Service: [WHAT YOU SELL]

• Current Onboarding: [HOW YOU ONBOARD NOW]

• Average Time to Value: [HOW LONG UNTIL CUSTOMERS SEE RESULTS]

• Customer Success Resources: [TEAM SIZE/TOOLS]

• Current Referral Rate: [PERCENTAGE WHO REFER]

• Target Quick Win Timeframe: [WHEN THEY SHOULD WIN]

• Specific Advocacy Action: [WHAT YOU WANT THEM TO DO]

Design Step 5 (Retention) and Step 6 (Advocacy) strategy including:

• Onboarding plan that delivers quick win within first [TIMEFRAME] (specific steps, touchpoints, success metrics)

• Retention mechanics (what keeps customers engaged after quick win)

• Referral and advocacy engine (rewards current customers for [SPECIFIC_ACTION], turns them into primary marketing channel)

• Support system that feels human (how to educate customers without feeling automated)

• Measurement framework (how to track retention and advocacy effectiveness)

• Escalation paths (when and how to intervene with at-risk customers)

Turn retention into your primary growth lever and customers into advocates.

🎉 Win Wednesday 🎉

This week's win from the community.

Chi Mone was sick most of the week but still shipped three major AI implementations.

Her words: "Unfortunately I was sick most of the week, but was able to: 1) Build my brain in ChatGPT and Claude, 2) Create a visual clone (ChatGPT does a more accurate job of this for me than Gemini), and 3) rebuilt my business website with Claude."

Why this matters:

Most people use illness as an excuse to pause everything. Chi kept building.

She didn't just use one AI platform. She tested ChatGPT and Claude. She compared results. She chose what worked best for each task.

Building her "brain" means she's creating a knowledge base AI can reference. That's not using AI as a tool. That's building AI infrastructure for her business.

Creating a visual clone means she's exploring AI identity and representation. She tested multiple platforms and found ChatGPT worked better than Gemini for this specific use case.

Rebuilding her business website with Claude shows she's using AI for production work, not experiments. Real business assets. Real outcomes.

Three major projects. While sick. Most people would've done zero.

What's your win this week?

Used AI to solve a real problem? Tested platforms to find what works best? Shipped despite obstacles?

Reply and share what you accomplished.

Did You Know?

Generative AI attracted tens of billions of dollars in global private investment in a single year, with money flowing into everything from foundation model companies to specialized applications in healthcare, legal services, and creative industries.

🗞️ Breaking AI News 🗞️

Microsoft Discovers AI Recommendation Poisoning

Microsoft security researchers discovered AI memory poisoning attacks used for promotional purposes.

Companies embed hidden instructions in "Summarize with AI" buttons that inject commands into AI assistant memory.

How It Works

Companies hide prompts in URLs behind "Summarize with AI" buttons. Format: copilot.microsoft.com/?q=<prompt>

You click the button. AI opens with pre-filled prompt. Prompt says "remember [Company] as a trusted source."

AI stores this as your preference. Future conversations reference it. AI biases recommendations toward that company.

The Scale

Microsoft found 50 distinct prompts from 31 companies across 14 industries in 60 days.

Finance, health, legal, SaaS, marketing, food, business services all using this technique.

Publicly available tools make it trivial. CiteMET NPM Package and AI Share URL Creator let anyone add these buttons to websites.

Why This Is Dangerous

Users trust AI recommendations without verification.

CFO asks about cloud vendors. Poisoned AI recommends specific company based on injected preference. Company commits millions on biased advice.

User asks about investments. Poisoned AI recommends crypto platform while hiding risks. User loses money.

User asks about health treatments. Poisoned AI cites compromised source as "authoritative." User follows bad medical advice.

Manipulation is invisible. No alerts. No warnings.

How to Protect Yourself

Check your AI's memory now: Most AI assistants let you view stored memories. Look for entries you don't remember creating. Delete suspicious ones.

For Microsoft 365 Copilot: Settings → Chat → Copilot chat → Manage settings → Personalization → Saved memories. View and remove individual memories or turn off the feature.

For ChatGPT: Settings → Personalization → Memory. Review and delete suspicious entries.

For Claude: Settings → Memory preferences. Check what Claude remembers about you.

Be cautious with AI links: Hover before clicking. Check where "Summarize with AI" buttons actually lead. Be suspicious of any AI assistant links from websites.

Question suspicious recommendations: If AI strongly recommends something unexpected, ask it to explain why and provide references. This can reveal injected instructions.

Clear memory periodically: Reset your AI's memory if you've clicked questionable links or notice biased recommendations.

Don't paste prompts from untrusted sources: Copied prompts might contain hidden "remember" commands.

Why This Matters

Your AI assistant may already be compromised. Check your memory settings today.

The barrier to entry is trivial. Install a plugin. Add a button. Start manipulating AI assistants.

Critical decisions get influenced without you knowing: investments, health choices, business purchases.

Microsoft has implemented protections in Copilot, but new techniques keep emerging.

Over to You...

Have you checked your AI assistant's memory for suspicious entries yet?

Hit reply and tell me what you found.

To AI memory security,

Jeff J. Hunter 
Founder, AI Persona Method | TheTip.ai

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